March 21st, 2017
1CHECK is launching the concept of « staff-connected rooms »
The digital transformation in the hospitality industry is a new reality, but a reality that affects quasi exclusively the relationship between the hotels and their clients.
On one hand, hotels clients are digital: they are booking online, looking at comments on TripAdvisor, posting comments when satisfied, or not, expecting reactivity from the staff, looking for new experiences, and awaiting a lot in terms of quality of service.
On the other hand, hotel staff are non-digital workers. The reception is connected to the PMS, but beyond this point, most of the hotels run with two major tools, paper and phone. Maintenance technician, housekeepers, maids, are not connected together and there are no specifically designed tools to help them communicate in real time, exchange and share detailed information, organize tasks assignments, and help them answer and track guests requests or problems.